We chose Maxwell & Williams' White Basics range of crockery for the gîte. It has a simple elegance that we both like, and being off-white, goes with any colour of furnishings or table setting. However there is a problem that we didn't thnk about when choosing it: there are no French-based suppliers.
Breakages are inevitable, and to replenish our stocks this year, we had to have the new items sent to my sister's place in England, and pick them up when we went over. (Thanks, sis, we're always grateful). It happened that we ordered the necessary items at the end of October, and picked them up during our recent trip, in the middle of December.
The crockery was superbly packed but despite this there were two chipped plates. These things happen. So I telephoned the supplier (International Home Goods Ltd in Thrapston, the Maxwell & Williams distributor), explained the situation, and they shipped two replacement plates to arrive next day at our friends' house where we would then be staying. They duly arrived.
Later on, we looked for, but didn't find, an invoice in the original box, so a second telephone call resulted in an electronic copy by email within the hour.
I reckon that this is excellent service. The crockery shipped in October and we didn't collect it until December, and as far as IHG know, we could have been using it since then, and broken the plates playing frisbee. No quibbles, and replacements that arrived on time, which was important since we were only there for one day. First class.