Head case

We bought a Rowenta battery-powered vacuum cleaner a while back.  We've been happy with it, but it developed a fault: the electric motor in the cleaning head worked only intermittently.  It took us a while to identify the problem, since we thought it was most likely to do with the contacts in the demountable tubes.

Surprise!  It was still under guarantee, so we took it back to the shop.  It'll be  6-8 weeks they told us, so in the mean time we reverted back to the mains-powered cleaner.   To fix the problem, they gave us a new motorised head; a newer model that's better than the old one - quieter but just as effective.  A good result.

One little black spot: we bought the cleaner in Leclerc in Laval, so it was to their after-sales desk that we took the faulty motor.  After the specified delay, we called them to ask where the cleaner was.  Turns out they'd had it for a while.  So why didn't they tell us?

 - There's no mobile number for you.
 - But there's a fixed line, and it has an answering machine
 - Oh, so there is.

Is gorm a word?  Whatever, it seems the staff were lacking in it.